Returns & Refunds

Last updated: 29 September 2026

Himalayas House accepts eligible change-of-mind returns requested within 30 calendar days of delivery. This voluntary policy is in addition to your statutory cancellation rights and rights for faulty or misdescribed goods.

Voluntary 30-day returns

Please request the return within 30 days of delivery. The item should be unused, unopened and in its original packaging with seals intact, and you should provide an order number or proof of purchase. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary to inspect them.

How to return an item

Email support@himalayanshouse.com with your order number and item. No reason is required for statutory cancellation. If an item is damaged, defective or incorrect, photographs help us resolve the issue. Postal returns go to Imadi Fulfilment and Logistics Ltd, Unit 4 Vale Industrial Estate, Hazelbottom Road, Manchester M8 0GF, United Kingdom. Contact us before posting so we can identify the parcel; include your order number. The warehouse phone for courier labels is +44 7424 186493. These instructions do not require approval of, or extend the deadline for, a valid statutory cancellation. In-store returns are unavailable.

Costs and exceptions

You pay the direct return postage for change-of-mind returns. For damaged, defective or incorrect goods, we cover reasonable return costs or provide another appropriate remedy. There is no restocking fee.

Our voluntary policy excludes opened or used food, consumables, bath or personal-care products, sealed hygiene goods once unsealed, personalised or special-order items, and gift cards, unless faulty or otherwise required by law. Sale items follow the same rules unless a lawful exception was clearly stated before purchase.

UK cancellation rights

For eligible online purchases, UK consumers may notify us within 14 days of delivery that they wish to cancel without giving a reason, and return goods within a further 14 days. We refund the item price and standard outbound delivery charge, excluding any premium delivery upgrade, within the applicable statutory period and no later than 14 days after receiving the goods or evidence of their return. You pay direct return postage for a change of mind. Statutory exceptions apply, including genuinely personalised goods, goods liable to deteriorate rapidly, and unsealed goods unsuitable for return for health or hygiene reasons. Faulty or misdescribed goods retain their statutory protections.

Ireland and EU cancellation rights

Consumers in Ireland and other EU countries generally may cancel eligible online purchases by notifying us within 14 days of delivery and returning the goods within the following 14 days. We refund the item price and least expensive standard outbound delivery without undue delay and no later than 14 days after notification. We may withhold the refund until we receive the goods or evidence they were sent back. You pay direct return postage for a change of mind unless we agreed otherwise or the item is faulty or incorrect. Statutory exceptions apply.

Refunds and faulty goods

For returns outside statutory cancellation rights, we process approved refunds to the original payment method within 5 business days after inspection; your bank may take longer to show the credit. Original delivery costs are not refunded for voluntary change-of-mind returns outside a statutory period. For damaged, defective or incorrect items, contact us promptly for a repair, replacement, refund or other appropriate remedy. Nothing here limits your statutory rights.

We do not offer direct exchanges. Return an eligible item for a refund and place a new order.

Contact: support@himalayanshouse.com or call +353 85 209 9489.