Returns & Refunds

Last updated: 29 September 2026

At Himalayas House, we accept returns of eligible products within 30 calendar days after delivery. This voluntary 30-day policy covers eligible change-of-mind returns. Your statutory cancellation rights and rights for faulty or misdescribed goods are additional and are not limited by these voluntary conditions.

Voluntary 30-day return eligibility

• The return is requested within 30 days after delivery.
• The item is unused, unopened and in its original packaging, with any seals intact.
• You provide your order number or other proof of purchase.

You may inspect the goods as you would in a shop. We may reduce the refund if handling beyond what is reasonably necessary causes a loss in value.

How to start a return

1. Email support@himalayanshouse.com with your order number, the product you wish to return and a brief description of the issue, if applicable (no reason is required for statutory cancellation).
2. If an item arrived damaged, defective or incorrect, please include clear photographs.
3. Contact us before posting the parcel so we can identify it and confirm routing. This does not require approval of, or extend the deadline for, a valid statutory cancellation.

Postal return address

Imadi Fulfilment and Logistics Ltd
Unit 4 Vale Industrial Estate
Hazelbottom Road
Manchester M8 0GF
United Kingdom

This is Imadi’s warehouse and returns handling location, not Himalayas House’s business address or a walk-in shop. Returns are accepted by post or courier. Include your order number inside the parcel. The warehouse phone for courier label or delivery queries is +44 7424 186493; for eligibility, refunds or order support contact Himalayas House.

Return costs

• For a change-of-mind return or an item ordered by mistake, the customer is responsible for the direct return shipping cost.
• If an item is damaged, defective or incorrect, we will cover reasonable return shipping costs or provide another appropriate solution.
• We do not charge a restocking fee.

Exceptions to voluntary returns

• Opened or used food, consumable, bath or personal-care products, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed, unless faulty.
• Personalised, customised or special-order products, unless faulty.
• Gift cards.

Sale items are covered by the same return rules unless an exception is clearly stated before purchase and permitted by law.

Refunds

We will notify you after receiving and inspecting your return. For returns that do not fall under a statutory cancellation right, approved refunds are processed to the original payment method within 5 business days. Please allow up to 10 business days in total for the refund to appear, depending on your bank or card provider. Original delivery charges are not refundable for change-of-mind returns made outside a statutory cooling-off period.

UK statutory cancellation rights

For eligible online purchases, UK consumers can notify us of cancellation within 14 days after delivery, without giving a reason, then return the goods within a further 14 days. We refund the price and standard outbound delivery charge; any premium delivery upgrade is not refundable. Refunds are made to the original payment method within the applicable statutory deadline, and no later than 14 days after we receive the goods or evidence of their return, whichever is earlier.

You may inspect goods as you would in a shop. The unopened-packaging condition above does not override this right. A deduction may apply for diminished value caused by handling beyond that necessary to inspect the goods. You pay direct return postage for a change of mind. Statutory exceptions apply, including genuinely personalised goods, goods liable to deteriorate rapidly, and unsealed goods unsuitable for return for health or hygiene reasons. Faulty or misdescribed goods retain their statutory protections.

Ireland and EU cancellation rights

If you are a consumer in Ireland or another European Union country, you generally have the right to cancel most online purchases by notifying us within 14 days after delivery and returning the goods within the following 14 days. For a valid statutory cancellation, we will refund the product price and the cost of our least expensive standard delivery method without undue delay and no later than 14 days after you tell us you are cancelling. We may withhold the refund until we receive the goods or you provide evidence that you sent them back. You are responsible for the direct return cost unless the product is faulty, incorrect or we agreed to cover it. Our 30-day policy gives additional return time where its eligibility conditions are met and does not limit your legal rights.

Exchanges

We do not process direct exchanges. If you need a different product, return the eligible item for a refund and place a new order.

Damaged, defective or incorrect items

Please contact us as soon as possible after delivery so we can review the issue and provide a replacement, repair, refund or other remedy as appropriate. Nothing in this policy limits your statutory rights for faulty or misdescribed goods.

Contact

For return or refund questions, email support@himalayanshouse.com or call +353 85 209 9489. Please include your order number so we can help you quickly.