Shipping Policy
Last updated: 5 September 2026
This Shipping Policy explains where Himalayas House ships, our current shipping charges and the estimated time required to process and deliver an order.
Shipping origin
Orders are prepared and dispatched from our fulfilment location in Pakistan.
Where we ship
We currently ship within Pakistan and to the following international destinations:
Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom and the United States.
If your country is not available at checkout, we do not currently offer standard shipping to that destination.
Order processing
- Orders are normally processed within 1–3 business days.
- Business days are Monday to Friday and exclude public holidays.
- Orders placed on weekends or public holidays begin processing on the next business day.
- During busy periods or where an item requires additional preparation, processing may take longer. We will contact you if a significant delay affects your order.
Estimated delivery times
Estimated delivery times begin after the order has been dispatched:
- Pakistan: 3–7 business days.
- International destinations: 7–21 business days.
These are estimates rather than guaranteed delivery dates. Customs checks, carrier delays, severe weather, holidays and circumstances outside our control may extend delivery time.
Shipping charges
- Pakistan standard shipping: Free.
- International standard shipping: A flat rate of PKR 5,600, converted and displayed in the applicable checkout currency.
The shipping charge shown at checkout before payment is the final shipping charge for the order. Bulk or specially arranged orders may have different charges and delivery terms, which will be agreed before payment.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country. Any amount collected by us will be shown at checkout. If these charges are not collected at checkout, the customer is responsible for paying them directly to the relevant authority or carrier. Customs processing may also delay delivery.
Order confirmation and tracking
After placing an order, you will receive an order confirmation at the email address provided during checkout. When tracking is available, we will send the tracking details after dispatch. Tracking updates may take a short time to appear after the carrier receives the parcel.
Shipping address changes
Please check that your delivery address is complete and correct before submitting your order. If you need to make a change, email us as soon as possible. We cannot guarantee an address change after an order has been dispatched, and we are not responsible for delays caused by an incomplete or incorrect address supplied by the customer.
Delayed, lost or damaged parcels
If a parcel is delayed beyond the estimated delivery range, appears lost, or arrives damaged, email us with your order number and any relevant photographs. We will review the issue with the carrier and help with the appropriate next step.
Separate shipments
Some orders may arrive in more than one parcel. If this happens, you may receive separate dispatch or tracking notifications. You will not be charged an additional shipping fee unless this was clearly agreed before payment.
Returns
For information about returning an order, please read our Returns & Refunds Policy.
Contact
For shipping questions, email abbaszohair45@gmail.com and include your order number where applicable.